TERMS OF SERVICE
1. General Information
Welcome to Our Linen.
These Terms and Conditions govern the use of our website and the purchase of products through our online store www.ourlinen.pt.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.
Our Linen reserves the right to update or modify these Terms at any time. The applicable Terms are those in force at the time the order is placed.
2. Orders
To place an order, customers must provide accurate and complete information.
After placing an order, you will receive an automatic confirmation email. This email does not constitute acceptance of the order.
An order is only considered accepted once payment has been successfully processed and a confirmation email has been sent by Our Linen.
If payment is not completed within 4 business days, the order will be automatically cancelled.
3. Product Information
We make every effort to ensure that product descriptions and images are accurate.
However, due to the nature of digital displays, colours and textures may vary slightly.
Product images are for illustrative purposes only and do not constitute a contractual commitment.
Due to the natural characteristics of linen, slight variations in texture, colour, or small irregularities may occur and are not considered defects.
4. Prices
All prices are shown in euros and include VAT (where applicable), excluding shipping costs.
Our Linen reserves the right to modify prices at any time without prior notice. However, such changes will not affect orders that have already been confirmed.
In the event of an obvious pricing error (including technical or typographical errors), Our Linen reserves the right to cancel the order and refund any amount paid.
Any additional costs related to payment methods, bank fees, customs duties, or similar charges are the responsibility of the customer.
5. Payment Methods
We accept major credit and debit cards.
For additional payment options, please contact us at info@ourlinen.pt.
6. Availability
All orders are subject to product availability.
In the event that a product is unavailable after an order has been placed, Our Linen will contact the customer to provide an updated delivery estimate or offer the option to cancel the order with a full refund.
7. Shipping & Returns
Information regarding shipping, delivery, returns, and refunds is available in our Shipping & Returns page.
8. Liability
Our Linen shall not be held liable for delays or failure to perform obligations due to circumstances beyond our control, including but not limited to strikes, transport disruptions, natural disasters, or other force majeure events.
We are not responsible for indirect damages, including loss of profits, business interruption, or loss of opportunity resulting from the use of our products or website.
Products must be used according to their intended purpose. Our Linen is not responsible for damage resulting from improper use.
9. Data Protection
Our Linen processes personal data in accordance with applicable data protection laws.
For more information, please refer to our Privacy Policy.
10. Intellectual Property
All content on the website (texts, images, graphics, logos, and design) is the property of Our Linen or its partners and is protected by intellectual property laws.
Any reproduction, distribution, or use of content without prior written authorization is strictly prohibited.
11. Dispute Resolution
In the event of a dispute, consumers may use the European Online Dispute Resolution platform available at:
http://ec.europa.eu/consumer/odr
Consumers may also resort to alternative dispute resolution entities in Portugal. For more information, please visit:
12. Governing Law
These Terms and Conditions are governed by Portuguese law.
Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the Portuguese courts.