Privacy Policy
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Our Linen seeks to maintain solid relationships with its customers, based on transparency and trust. This Privacy Policy describes who we are, for what purposes we may use your data, how we process and store it, who we share it with, how long we keep it, as well as how to contact us and how to exercise your rights. rights, in accordance with the provisions of Regulation (EU) No. 2016/679 of the European Parliament and of the Council – General Data Protection Regulation (GDPR) – and other applicable national legislation on privacy and data protection.
Our Linen respects your preferences regarding the collection and use of your Personal Data, as well as its respective protection.
All information and personal data requested will be for use by the Our Linen online store, owned by Our Linen, in the processing of your order, use in marketing campaigns, prizes or newsletters, in order to provide better service to the Customer.
Definitions
Personal Data: any information relating to an identified or identifiable natural person (“Data Subject”); An identifiable natural person is considered to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, physiological, mental, economic, cultural or social identity of that natural person.
Processing of personal data: is an operation or set of operations carried out on personal data or on sets of personal data, by automated or non-automated means, such as collection, registration, organization, structuring, conservation, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, broadcast or any other form of availability, comparison or interconnection, limitation, erasure or destruction.
Responsible for the Processing of Personal Data: natural or legal person who determines the purposes and means of data processing.
Controlling Authority: independent public authority which, in the case of Portugal, is the National Data Protection Commission (CNPD), which is responsible for supervising the correct application of data protection legislation.
Cookies: computer files that contain a sequence of numbers and letters that uniquely identify a user's internet access device, but may contain other information such as their browsing preferences. Cookies are downloaded through the browser to the internet access device when accessing certain websites.
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Entity Responsible for Data Processing
The entity responsible for data processing is Our Linen.
Principles observed
In the processing of data carried out by Our Linen, it observes principles of lawfulness, fairness and transparency; limitation of purposes;minimization of data;accuracy; limitation of conservation; integrity and confidentiality and responsibility.
How your data is used and Purpose
The data collected is used to process your order, manage your account and, if you agree, send you by email information about other products and services that we think may be of interest to you.
We use the information collected from the website to personalize your next visits to our website.
However, your personal data may be used for other processing operations within legal limits. In particular, your personal data may be processed for the following purposes:
when you carry out purchase processes for products sold on this website, including concluding agreements for the purchase of products, we collect your personal data in the purchase form, solely for the purposes of selling, separating and transporting the products ordered by you;
when you request service assistance, we collect your personal data solely for the purpose of providing you with Customer Support services that are relevant to this website and support;
When you request technical assistance, we collect your personal data for the purpose of providing you with information about the product.
when you create or share your Wish List, we collect your data with the aim of personalizing our services for purchasing products on the website;
When you record a delivery address, we collect your personal data in order to simplify the preparation of your future purchases.
Please communicate any changes regarding your personal data in your customer account.
Unless otherwise specified, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be communicated to third parties when necessary to process an order.
Your personal data will be disclosed to natural or legal persons to:
Provision of electronic payment services, via credit/debit cards,
Process product sales,
Choose, pack and ship products,
Solve problems related to the sale of products,
Receive payments for product purchases,
Process customer product returns.
Your personal data may be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request from the authorities, for the purpose of preventing fraud against us (anti-fraud services).
In all of the above circumstances, your consent to data processing will not be specifically requested. We would like to inform you that Our Linen store processes its users' personal data only for purposes that are strictly related to the provision of services through this website.
The Our Linen store may have access to personal data of third parties that are disclosed by users of this website, for example, when a user purchases a product to be sent to a friend, when the user who pays for the product is different from the recipient of said product , or when a user wishes to recommend a service provided on this website to a friend or the purchase of a specific product published in the online store.
In all cases where information from third parties must be disclosed, our Customers are duly informed about this Privacy Policy and to obtain their respective consent before providing any personal data. The user will be the only person responsible for the disclosure of information and data from third parties, as well as any other illegal and incompatible use of such data, if their consent has not been given.
In any case involving the disclosure of sensitive/confidential data to the Our Linen store, the user will be the only person responsible for the illegal disclosure and use of this data by third parties.
Marketing
We would like to be able to send you information about our products and services that may be or may be of interest to you. If you previously gave your consent, you can always choose, at any time, to withdraw your consent, by sending a written communication to the email provided. You have the right at any time not to allow us to be contacted for marketing campaigns.
Access and correction of your information
We want to be sure of the accuracy and reliability of the information we hold about you. We trust the Customer to provide us with accurate and complete information to update their data in relation to any change in the information provided.
The Customer has the right to withdraw their consent at any time, without compromising the lawfulness of the processing carried out based on previously given consent and the right to request Our Linen access to Personal Data concerning them, as well as their rectification or its erasure, and the limitation of processing as far as the Customer is concerned, or the right to object to processing, as well as data portability.
Rights of personal data holders
Our Linen ensures that its Customers exercise their rights of access, rectification, opposition, erasure and limitation of processing.
At any time, the data subject may:
Request access to information – the holder of personal data has the right to obtain confirmation that the data concerning him or her is or is not the purpose of processing and, when applicable, access his or her personal data and access the information provided for by law .
Request the rectification of information if it is inaccurate or incomplete – the holder of personal data has the right to have Our Linen, without undue delay, rectify inaccurate or incomplete data concerning him or her.
Request the erasure of your personal data – the holder of personal data has the right to request Our Linen to erase their data, without undue delay, and Our Linen has the obligation to erase personal data, without undue delay, when applicable, namely, one of the following reasons:
Personal data are no longer necessary for the purpose for which they were collected or processed;
You oppose the processing and there are no prevailing legitimate interests that justify the processing; or
You have withdrawn your consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for doing so.
Request the limitation of the processing of your personal data – the holder of personal data has the right to request Our Linen to limit the processing of your data if, in particular, one of the following situations applies:
Object to accuracy of personal data, for a period that allows Our Linen to verify its accuracy;
The data processing is unlawful and the data subject opposes the erasure of personal data and requests, in return, the limitation of its use;
Our Linen no longer needs personal data for processing purposes, but such data is required by the holder for the purposes of declaring, exercising or defending a right in legal proceedings;
If you have objected to the processing, until it is verified that the legitimate reasons of the controller prevail over those of the data subject.
Oppose the processing of your personal data – the data subject, 1) in cases where data processing is carried out for the purposes of the legitimate interests pursued by Our Linen; or 2) data processing is carried out for direct marketing purposes; or 3) profiling; You can also, at any time, object to the processing of your data
If the processing depends on your consent, you have the right to withdraw it – if consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on previously given consent nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which Our Linen is subject.
Customers also have the right to complain to the National Data Protection Commission.
How to exercise your rights
Data holders may, at any time, exercise their rights via email at info@ourlinen.pt.
You also have the right to lodge a complaint with the National Data Protection Commission https://www.cnpd.pt/.
Data Conservation
Your personal data is only kept for the period necessary to provide the service or to comply with legal obligations.
Traffic data may be retained until the period during which the invoice can be legally contested or payment claimed, or for legally defined periods for the purposes of investigation and legal actions of a criminal nature.
Subcontractors
Our Linen in carrying out its activity, may use third parties – Subcontractors – to provide certain services, which may imply access, by these third parties, to personal data of data subjects. Our Linen ensures that, in these circumstances, appropriate technical and organizational measures are adopted to ensure that subcontracted entities satisfy the applicable legal requirements and offer appropriate guarantees in terms of data protection.
Security
Our Linen guarantees levels of security and protection of data subjects' personal data. To this end, it has adopted security measures of a technical and organizational nature, in order to protect personal data against loss, dissemination, alteration, unauthorized processing or access, as well as against any other form of illicit processing.
However, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated anti-virus systems), and that your browser takes appropriate measures to guarantee security when transmitting data.
Use of Cookies
Our Linen uses cookies on its website that improve the performance and browsing experience of holders of personal data, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information .
Cookies are released by our servers and no one can have access to the information contained. Only the Our Linen store has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website for the Customer's needs and preferences and so that the preparation of web pages is personalized.
The cookies used are encrypted using a private key, to which only platform administrators have access.
Acceptance of our automatic data collection procedures and the use of cookies is necessary to take full advantage of the many features and services offered through this website, including the purchase of products. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services we offer.
We use cookies to browse the catalogue, purchase products online and provide services reserved for registered users.
Change to the Privacy and Personal Data Protection Policy
Our Linen may update or make readjustments to this policy, with these changes being duly publicized.
The Customer is subject to the principles and terms in force at the date of their order, unless the law or competent authority imposes any changes to them.
We recommend visiting this page regularly to be aware of any changes to them.
Copyright
All images and photographs on the Ourlinen website are protected, and their use or use without prior authorization is subject to judicial intervention.
Dispute resolution
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
Center for Arbitration of Conflicts of Consumer of District of Coimbra
http://www.centrodearbitragemdecoimbra.com
Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Porto Consumer Information and Arbitration Center
European Platform for Dispute Resolution Online